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This post is also authored by Kiran Madnani, Principal PM Manager, Azure Infrastructure Management and Snehith Muvva, Program Manager II, Azure Infrastructure Management.
We are happy to announce that the IT Service Management Connector (ITSMC) for Azure is now generally available. ITSMC provides bi-directional integration between Azure monitoring tools and your ITSM tools – ServiceNow, Provance, Cherwell, and System Center Service Manager.
Customers use Azure monitoring tools to identify, analyze and troubleshoot issues. However, the work items related to an issue is typically stored in an ITSM tool. Instead of having to having to go back and forth between your ITSM tool and Azure monitoring tools, customers can now get all the information they need in one place. ITSMC will improve the troubleshooting experience and reduce the time it takes to resolve issues. Specifically, you can use ITSMC to:
- Create or update work-items (Event, Alert, Incident) in the ITSM tools based on Azure alerts (Activity Log Alerts, Near Real-Time metric alerts and Log Analytics alerts)
- Pull the Incident and Change Request data from ITSM tools into Azure Log Analytics.
You can setup ITSMC by following the steps in our documentation. Once set up, you can send Azure alerts to ITSM tool using the ITSM action in Action groups.
You can also view your incident and change request data in Log Analytics to perform trend analysis or correlate it against operational data.
To learn about the pricing, visit our pricing page. We are excited to launch ITSM connector and look forward to your feedback.